Returns
We’re not able to accept returns. Exchanges are available with items of the same price or higher, you will be charged for any price difference. Please note that if the exchange item is lower in price, no refund will be issued for the difference.
For United States, ASTOUD offers a free one-time direct exchange with no shipping charges.
For Europe & Asia: ASTOUD does not offer direct exchanges for International orders. We ask that you return the merchandise for a refund and place a new order for the preferred item(s) at your earliest convenience.
Refunds
Address
- It’s important to double-check your shipping address at checkout, as you are responsible for your package safely delivery.
- Address changes can only be made once.
- For corrections, email retail@astoud.com or Instagram @astoud.official, including Your Order Number within 48 hours after placing your order.
- Once your order has shipped, we’re re unable to update the shipping address. If the address provided was incorrect, we may not be able to resolve any delivery issues. In this case, you’ll need to contact your local post office for assistance in retrieving your package.
- If you need to update your delivery address, reach out to Customer Service Shopify Inbox.
- Please Note: Changes involving a new city or state may extend the delivery timeline.
Please refer to the link below to track your package:
Track Your Order
Delays may occur during customs clearance, international shipping carrier and local courier services or vendors late delivery. In such cases, you can contact us at retail@astoud.com, we’ll do our best to support you and help resolve the issue as quickly as possible.